Our guarantee is about caring for your product for a lifetime of use. We believe in the beauty you give your leather goods: the nicks, the burnished edges, the beauty marks. The more fully you live life, the more you earn the patina on your product.
HERE ARE THE DETAILS
Olkez guarantee is a warranty against defects in materials and workmanship. (leather and hardware such as snaps, zippers, buckles, rivets, etc.) Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge.
Exclusions and Limitations include shoes, hats, vintage, one of a kind product and FINAL SALE merchandise. 1 Year Limited Warranty Exemptions: fabric and linings, velcro or elastic, and nylon zippers.
Due to the nature of leather, Fabric and vintage materials our warranty does not cover natural wear and tear from daily Use. Worn edges or corners, natural fading and softening of materials is an expected occurrence. We guarantee the foundation of our product will hold your belongings safely. We charge between $35 and $75 depending on natural wear and tear or can recommend a local cobbler to expedite repair
Maintain your favorite leather pieces regularly to ensure soft and supple leather.
Please see our Leather Care page for more information. We recommend conditioning your leather at a minimum of every 6 months.
Learn more here.
If you are in a drier (hot or cold) climate please condition your product as soon as it feels less supple, dull or faded. Vegetable tanned leather when conditioned should feel slightly oiled and look rich. Similar to the nature of skin it needs to be moisturized as soon as it feels dry. We charge $25 + shipping for conditioning or head to a store for onsite conditioning for Free and the full Will Leather Goods experience.
This is a sensory experience, and your OLKEZ Leather Goods piece is an emotional—and practical—investment.
Your piece will be well loved, and, what’s more, it will last. It is made by the most knowledgeable craftsmen who are the best at what they do, using the highest quality materials. Every detail of its design has been considered. Every button assessed, every stitch thought through, every fabric tested and tried. Your OLKEZ Leather Goods item is built to serve you, for good.
We know this. We promise it. And, in the event that something does go wrong, we honor it: We will replace your piece without question, guaranteed. It’s an old-school way of doing business that’s based in trust, values, mutual respect, and quality. And we’re proud to practice it.
We take pride in the enduring quality of our handcrafted products, which is why we offer our customers a lifetime guarantee.
Contact us for more info: cs@@OLKEZ.COM